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Home > Terms and Conditions

Terms and Conditions



These terms and conditions apply to all use and transactions carried out on Easy Ability.  Please read them carefully before you use the Easy Ability. site.  We recommend that you print out a copy of these terms and conditions and keep them for your future reference.  By using the Easy Ability site you agree to be bound by these terms and conditions.  If you do not agree with these terms and conditions then please do not use the Easy Ability site.  In the following terms and conditions the use of “our”, “us” and “we” means Easy Ability.  These terms and conditions do not affect your statutory rights.


1. Your account

It is your responsibility to keep your password and account name details secret.  Please do not disclose them to anyone else, and ensure you take all reasonable precautions to prevent it becoming known to anyone else.  You agree to accept responsibility for any use of this site and any transactions that occur using your account name and password.  If you become aware of, or suspect, any unauthorised use of your account you must inform us immediately by contacting info@easyability.co.uk.  If you know or suspect that your password has become known to anyone else, then please change it immediately and also inform us at info@ easyability.co.uk.


2. Contract for purchase of goods

You will be able to check modify your order at anytime up to the point when you press the submit order button.

You will then receive an email from us detailing the products you have purchased and providing you with an order reference number.  This email is confirmation of your offer to purchase a product or products from us; it does not constitute an acceptance by us to fulfil that order.

We will send you a second email when we have dispatched the order to you.  The sending of the email will signify that we have accepted your offer, and complete the creation of a legally binding contract between yourself and Easy Ability.  Any products which are part of this order but are not included in the second email will not form part of this contract.  We will send a separate dispatch email confirming a new contract for any further products we send out as part of the order.

We retain the right to refuse all or part of an order for any reason up to the point at which the contract is made between us.  If this is the case we will inform you of the decision via email.



3. Delivery

We calculate delivery times using working days.  If you order after 12:00PM, then we start the calculation from the next working day.  Working days are Monday to Friday inclusive excluding bank holidays.

Our aim is to dispatch goods within 2 working days of an order being placed.  Please allow 5 working days from the time of your order to receipt of item.  If an order is expected to take longer than this our order fulfilment department will contact you to inform you of this.

Where multiple items are ordered, we will dispatch them all in one package.  If you have ordered any special or customized items, or items otherwise not immediately available, we will dispatch the order when all items are available.  If you have any concerns regarding this, please contact us and we will do our very best to help you.

We reserve the right to change our delivery charges immediately if necessary.  If this affects an order you have already placed then we will contact you before shipping and give you the option of a refund.  This does not affect your statutory rights.


4. Refunds

Note: Your statutory rights are not affected.

In accordance with the Distance Selling Regulations Easy Ability gives customers a 7 day “cooling off” period in which orders can be returned after the delivery date.

We are confident you will enjoy shopping with Easy Ability but understand that, in certain cases, the products you buy may need to be returned.

If you are unhappy with your purchase for any reason within 7 days of receipt of the item then you can return it to us for a full refund of the purchase price provided:

  • The item is in its original condition as sent out. This means all packaging, including seals and shrink wrap must be intact.
  • You accept that all items will be thoroughly checked and tested and you will only receive the refund on completion of these tests.
  • Please ensure that goods are sent by recorded delivery or courier. We will not accept liability for any goods lost in transit
  • Customers are responsible for delivery charges back to Easy Ability, unless otherwise stated.


We reserve the right to charge for repair, replacement, or to refuse any products not returned in their original condition including packaging.

We must be notified in writing either by letter, e-mail or fax within 7 calendar days of the date of delivery of your intention to return any item. Telephone notification is not acceptable.

Proprietor: H G Shah & I H Shah


5. Availability of Easy Ability

We will do our very best to ensure that this website is available and you are able to complete transactions without errors.  However, as with all internet services, this is not always possible.  If you do notice an error then please email our technical department at  info @easyability.co.uk

The service provided by Easy Ability does not include providing the computer or any other equipment required to access the Easy Ability site.  We are not liable for any of the costs you may incur associated with your use of the Easy Ability site and any transactions made with Easy Ability.  We may at times have to restrict access to the Easy Ability site, or part of it, to allow for necessary upgrades and maintenance.

We reserve the right to restrict access to the Easy Ability site, and to refuse or cancel orders at our discretion.  Should we do so, we will fully refund you.


6. Trademarks and copyright

All the material and content on the Easy Ability website, including, but not limited to the logo, html scripts, images, buttons, and all other intellectual property are trademarks or trade dress of Easy Ability.  Easy Ability retains the copyright to all of the material and content on the Easy Ability site, except as detailed below.  The copying in anyway, be it directly or indirectly, of the content and material of the Easy Ability, is prohibited, unless for personal, non-commercial use, without the express permission of Easy Ability. The law of copyright and its related rights can be found in the copyright sections of the Copyright Designs and Patents Act 1988 (as amended).

The trademarks and copyright of any material or content on this site that is not the property of easyability.co.uk, remain the property of their respective owners.


7. Links

We may provide links on the Easy Ability site that direct to other third party websites.  By linking to these sites we are not guaranteeing them or make any judgement on the quality of their site.  We are not responsible or liable for the content of these third party sites, and your use of their products or services.  You agree to be bound by the terms and conditions of any third party sites which you access from the Easy Ability site.



8. Privacy

Information from this website resides on a computer system maintained by a third party. The use of this website may be monitored for computer security purposes. Gaining access to this website for the purposes of hacking (i.e.- gaining unauthorised or illegal access to a system, directory or file) is strictly prohibited and is subject to criminal prosecution and civil penalties under the laws of England and Wales.

This policy establishes how Easy Ability will use information we gather about you from your visit to our website. The privacy of our customers is of utmost importance to Easy Ability. If you visit the Easy Ability site:

  • To read or access information: We may collect and store information for statistical purposes. For example, we may count the number of visitors to the different sections of the site to help us make them more useful to visitors. Similar information may be gathered for any other types of connections.
  •  To send us an email: By sending us an electronic mail message, you may be sending us personal information (eg - name, address, email address). We may store this information from the sender in order to respond to any query or to otherwise resolve the subject matter of the email. Regardless of the information being transmitted to Easy Ability, we will protect all such information consistent with applicable law.

The material on this website is the copyright of Easy Ability. Unauthorised copying or other reproduction of such material is prohibited. It is unlawful to falsely claim copyright or other rights in Easy Ability material



9.  Limitation of liability

We will not be liable in anyway, to the fullest extent permitted by law, in connection with these terms and conditions for any:

9.1       Economic losses (including without limitation business costs, loss of actual or anticipated profit or revenue)

9.2       Loss of goodwill

9.3       Indirect or special losses

9.4       Loss of opportunity

9.5       Loss or damage to or corruption of data

9.6       Loss of reputation

that result from the use of this website, any orders made via this website, or any matter related to these terms and conditions.

As with all aspects of our business we are always reasonable, and if you have any concerns please do contact our customer services department.

This clause does not exclude or limit our liability for death or personal injury that results from the gross misconduct of Easy Ability or any of our employees when acting in a capacity for Easy Ability.


10. Jurisdiction

This agreement is governed by English law.  As such you agree that should any dispute arise in anyway connected to these terms of use that you shall submit the resolution of the dispute to the jurisdiction of the English Courts.

We provide no guarantees or warranties that the Easy Ability website and its material and content comply with any other laws than those of England.


11. General

11.1     You may not transfer any of your rights and responsibilities under these terms and conditions to another person.

11.2     All information and material on this site is Easy Ability will not be responsible for any errors or omissions in the site. We make no warranties, whether express or implied in relation to the accuracy of the material and content of this site. Easy Ability or any of its employees will under no circumstances be responsible or liable for any consequences of the use of this information.  You use this site at your own risk, subject to our rights and responsibilities under this agreement.

11.3     If an event occurs which is beyond our reasonable control and its results in a breach of our obligations under these terms and conditions, then we cannot be held responsible.

11.4     We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.


12. Prices

All prices quoted are in United Kingdom pounds sterling and are inclusive of VAT.



13. Changes to the terms and conditions

These terms and conditions may be changed at any time.  They will take effect immediately from the time they are posted.  Please ensure that you read the terms and conditions each time prior to placing an order, so that you are aware of the latest ones.  We will also email all registered users to notify them of any changes in the terms and conditions.  By continuing to use the Easy Ability site you are indicating your agreement to be bound by the new terms and conditions.

The Easy Ability website is owned and operated by Easy Ability a company registered in England and Wales.  The registered office of Easy Ability is 118 Oaks Cross, Broadwater, Stevenage, Hertfordshire, SG2 8LU.

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